Find your answers among our

most frequently asked questions



Reservation of accommodation

How far in advance should I book my accommodation?
What documents do I need to put together my rental file?
What if I don't have all the supporting documents at hand?
What is a guarantor?
What is a joint and several guarantee?
Can anyone be a guarantor?
When is my reservation confirmed?
Can I book for a short stay?
Can I choose my accommodation?
Can I make a visit?
I can't come to visit a property
Is it possible to move in during the year?
I've made a reservation request. When will I receive an answer?

Handing over the keys

How do I prepare for my arrival in the accommodation?
What will I be asked to do on the day I move in?
Is home insurance mandatory?
What is an inventory of fixtures and what is it for?
When should the inventory be done?

Housing subsidies

What is housing assistance?
How much housing benefit do I get?
When should I apply for housing benefit?
What is the procedure for receiving housing benefit?
When can I start receiving housing benefit?
What resources must be declared for housing benefit?
If I share a flat, am I entitled to housing benefit?


When do I have to pay my rent?
How do I pay my rent?
What do I have to pay to book accommodation?
What is the application fee?
What is the security deposit?
Is the security deposit refunded on departure?
Can the security deposit be used as a rent payment?

Rent, charges and taxes

What charges are included?
Do I have to pay council tax?
Is my water and electricity consumption unlimited?

Housing and its facilities

Does the residence lend equipment?
Can I move furniture in my home?
What to do in case of a breakdown or malfunction?

Living in the residence

What do I need to bring for my move?
Can I invite someone?
Can I borrow the common room?
Are the residences secure?
Are the entrances and exits free?
Are the bathrooms individual?
Where can I park my car?
Where can I park my bike?
When is the laundry open?
Are there any rules of procedure?
What do I do if I lose my keys?
Can I receive mail and parcels?

At the time of departure

Can I leave my accommodation whenever I want? What is the notice period?
Can I leave my accommodation before the end of the notice period?
What do I have to do before I give up my accommodation?
Can I return my accommodation without an inventory of fixtures?
I was satisfied with my stay at GESTETUD, what should I do?

Do you have a question, a need?


Do you still have questions about our residences? Would you like us to help you with the process? Contact us by e-mail or telephone, we will be happy to answer you!